Print Online : Terms & Conditions

3.0 ARTWORK FILE

3.1 All artworks should be saved into individual files according to each order.

3.2 Due to the different colour system on various monitors, printed colour of end product may differ from what appears on screen. Therefore OHP will not be responsible for colour discrepancies in the end product as a result of member’s reliance on the said colour displays on screen.

3.3 OHP uses international colour measurement standards (densitor / density) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee exact colour match of your artwork or reprints, we endeavour to minimize colour inconsistency in output across orders.

3.4 To avoid delays or inconveniences, customers are advised to check and ensure all artworks comply with all OHP standard specifications, setting and format.

3.5 Preflight Process Before ordering, all artwork file will be inspected before printing process begin.

3.6 Unless otherwise agreed, customers are required to make the necessary corrections to their rejected artwork file as required. OHP will not accept responsibility for any consequences that may arise as the result of customer’s failure to make the necessary corrections.

3.7 Job Pending Cases In the event OHP detects that customer’s submitted artwork for printing does not comply with OHP artwork setting standards:

3.7.1 OHP will put that particular order in the “Pending” list, which means the job is on hold until correction is made by the customer. OHP will inform customer of the problem via email within 2 hours after receiving order. (Orders that are submitted after the cut off time will only be screened the following working day, and if a problem is detected, pending notice will be forwarded to customer).

3.7.2 After job pending notice is sent, customer is required to resend artwork through web or FTP, email or third party file hosting eg: sendspace, yousendit, mediafire, bigupload, divshare, adrive, transferbigfiles & etc.. customers are given a grace period of 30 days from receiving job pending notice to correct and complete order. (Note: delivery date of order will now depend on when correction is received by OHP.)

3.7.3 If there is no response or no correction is made by customer within 30 working days after the issuance of pending notice, OHP will not proceed with print process and the order will be void. The paid amount will be refunded to customer.

3.7.4 If customer insists on proceeding with printing without making recommended corrections highlighted, customer does so at his/her risk. OHP cannot be held responsible for outcome of printout.

3.7.5 If a customer makes an error while placing his/her order (e.g:accidentally submitting the same order twice), customer is required to inform OHP Customer Service immediately. OHP will not be responsible for any consequences arising from customer’s failure to inform customer service immediately.

3.8 Artwork sent must be in a single layout. Any imposing of the artwork will be done by OHP.

3.9 No changes can be made to the artwork once submitted to OHP for printing. Only amendments required to correct and complete pending jobs will be accepted.

3.9 OHP shall not be held responsible for any copyright infringement of artwork content.

3.10 OHP reserves the right to reject any job/artwork that is deemed to contain offensive literature or images.

3.11 Customer shall agree to all the additional terms and conditions stated in each Product Specification, General Artwork Preparation Guides and the Artwork Preparation Guides for each product.